Privacy Policy
Last updated: July 2025
This Privacy Policy explains how Country Services Pest Control ("we", "our", "us") collects, uses, and protects your personal information when you use our website: www.countryservicespestcontrol.co.uk.
1. Who We Are
Country Services Pest Control Ltd
Old Store Room, Mellow Farm, Heath Hill, Dockenfield, GU10 4HH
email: [email protected]
tel: 01428 714031
Company Registration No: 04535142
VAT Number: 459 694 582
ICO Data Protection Registration Number: Pending
We are the “data controller” for the purposes of UK data protection laws.
2. Information We Collect
We may collect and process the following personal data:
3. How We Use Your Information
We use your personal data to:
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
5. Sharing Your Data
We may share your data with:
6. Data Retention
We keep your personal data only for as long as necessary:
7. Your Rights
Under UK GDPR, you have the right to:
8. Security
We use appropriate technical and organisational measures to keep your data secure and prevent unauthorised access, loss, or misuse.
9. Cookies
Our Website uses cookies. Please see our Cookie Policy for details.
10. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
Last updated: July 2025
This Privacy Policy explains how Country Services Pest Control ("we", "our", "us") collects, uses, and protects your personal information when you use our website: www.countryservicespestcontrol.co.uk.
1. Who We Are
Country Services Pest Control Ltd
Old Store Room, Mellow Farm, Heath Hill, Dockenfield, GU10 4HH
email: [email protected]
tel: 01428 714031
Company Registration No: 04535142
VAT Number: 459 694 582
ICO Data Protection Registration Number: Pending
We are the “data controller” for the purposes of UK data protection laws.
2. Information We Collect
We may collect and process the following personal data:
- Contact details (name, email, phone number, address) when you make an enquiry or booking.
- Service details relating to pest control appointments.
- Payment information (if applicable, processed securely via third-party providers).
- Technical data such as IP address, browser type, and cookies when you use our Website.
3. How We Use Your Information
We use your personal data to:
- Provide pest control services and manage bookings.
- Respond to enquiries and provide customer support.
- Process payments and invoices.
- Improve our Website and services.
- Comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract – to provide pest control services you request.
- Consent – where you have agreed to marketing communications.
- Legal obligation – to comply with laws (e.g., tax records).
- Legitimate interests – for business operations and improving our services.
5. Sharing Your Data
We may share your data with:
- Service providers (e.g., IT, payment processors).
- Professional advisors (e.g., accountants, insurers).
- Regulators or law enforcement when required by law.
6. Data Retention
We keep your personal data only for as long as necessary:
- Customer records: up to 6 years after service completion (for legal and tax purposes).
- Marketing data: until you withdraw consent.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (where legally possible).
- Object to processing for direct marketing.
- Request data portability.
- Withdraw consent at any time.
8. Security
We use appropriate technical and organisational measures to keep your data secure and prevent unauthorised access, loss, or misuse.
9. Cookies
Our Website uses cookies. Please see our Cookie Policy for details.
10. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
